The 7 Cs of Written Communication

Clear – makes the reason for the document plain at the first reading.

Correct – use correct grammar, spelling and vocabulary.  Because your document happens to be business or technical writing, there is no excuse to eschew correct punctuation and spelling.

Concise – straight to the point.  No need to use flowery or overblown language (see what I mean?).

Complete – ensure that you have included all the necessary information and be sure that you have answered all the questions before the reader asks them.

Concrete – be specific, do not digress.

Courteous – be polite.  Remember that you catch more flies with honey…

Coherent – make sure that your message ‘hangs together’ in a logical, flowing manner and that it is easily understandable.

More information can be obtained from Google Answers.

Category(s): Business Writing

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